Your customers
Do my customers need to download an app?
No. The card goes into Apple Wallet on iPhone or Google Wallet on Android, which are already on their phone.
Customers who don’t use Wallet can keep the card as a page on their phone instead.
How do customers join?
They scan the QR code on your counter poster, tap your NFC sticker or open your join link. They type their name and their phone number or email, tick to agree, and add the card.
There’s no code to type and no password to remember. Getting your news is a separate tick, so it’s their choice.
Will the card really pop up near my shop?
It can. Each card carries your shop’s location, and when a customer is nearby their phone may suggest the card on the lock screen.
The phone decides when to show it, so think of it as a helpful reminder rather than a guaranteed alert. We never receive your customers’ location.
What if a customer changes or loses their phone?
Their stamps are saved on our side, linked to their phone number or email, so nothing is lost.
If they join again with the same email address, we email them a link to their card. Your staff can also re-issue the card at the counter.
At the counter
How do staff add stamps?
On the shop phone, staff open the LoyaltyFlow staff app in the browser and scan the QR code on the customer’s card. No camera to hand? Type the code under the QR, or use a USB barcode scanner.
Each staff member can sign in with their own 4-digit PIN, so you can see who added what.
Do I need to buy any hardware?
No. Any phone with a camera and a web browser works.
A USB barcode scanner is optional. An NFC sticker by the till is a nice extra: write your join link onto any writable NFC sticker with a free NFC app.
What if someone adds a stamp by mistake?
Undo it from the same phone within 5 minutes. You can also limit how many times one card can earn per day.
Does it work with my till?
Pro connects to Square: when a customer pays and the payment is linked to their phone number or email, they earn automatically.
With any other till, staff scan the card at the counter. Developers can also use API keys and webhooks on Pro.
Plans and billing
How does the free trial work?
You get the full plan you choose for 7 days. We ask for a payment card when your trial starts, but nothing is charged during the trial.
Cancel before day 7 and you won’t be charged. If you carry on, your plan starts automatically when the trial ends, and we email you a reminder before that happens.
There’s one free trial per business.
Can I cancel at any time?
Yes, from your dashboard. Your plan runs to the end of the period you’ve paid for, and there’s no cancellation fee.
What happens to my customers’ cards if I cancel?
For 30 days after your plan ends, staff can still redeem rewards your customers have already earned, but no new stamps or members are added. After that, the cards show that your programme has ended.
You can export your data at any time. We delete it 90 days after your plan ends, and we email you an export link before we do.
Can I switch plans, or go yearly later?
Yes. Switch between Starter and Pro, or between monthly and yearly, from your dashboard.
Moving down to Starter? Extra locations and cards are paused, not deleted, and you choose which ones stay on.
Is there a limit on customers or scans?
No. Both plans include unlimited customers and unlimited scans.
Which currencies can I pay in?
Pounds, euros or US dollars. The country your shop is in sets the currency.
Data and privacy
Can I send messages to my customers?
On Pro, yes: campaigns and automations. Messages appear on the card, and their phone can show them as a notification.
They only go to customers who said yes to your news, with up to 4 campaigns a month and at most one a day, so nobody gets flooded.
What do you do with my customers’ details?
We keep them only to run your loyalty card: their name, their phone number or email, and their stamps and rewards. We never sell them, and we never email or text your customers marketing.
Customers can delete their card at any time from their card page. More in our privacy policy.
Who owns the customer data?
You do. We look after it for you under our data processing agreement, and you can export it as a spreadsheet whenever you like.
Which languages does LoyaltyFlow speak?
English, Portuguese, Spanish and French: the dashboard, the staff app, your join page, the card itself and our emails.
Who is behind LoyaltyFlow?
LoyaltyFlow is made by FPontes LTD, the UK company behind OrderFlow and DisplayFlow. Message us on WhatsApp any time.
Give your regulars a reason to come back.
Set up your card, print your counter poster and stamp your first customer today.
Sign-up opens soon: for now this button opens WhatsApp, and we’ll set up your trial with you. 7-day free trial. Card required. Cancel before day 7 and you won’t be charged.